Routine appointments
Most routine appointments to see a doctor can be booked on the same day. The phone lines open at 8am, however the appointments are usually taken very quickly so please ensure that you call as close to 8am as possible to give you the best possible chance of getting an appointment.
Appointments can be booked online via Patient Access,
via the NHS App,
or by calling 0161 721 4865.
There are pre-bookable appointments specifically reserved for people who either work, for a child if their parent works, those who have a carer, or who are a carer for another person themselves, and finally should the patient require a translator who must be booked in advance. These appointments can be booked up to 6 weeks in advance.
Appointments are also pre-booked for patients who require medication and sick note reviews, as well as to discuss the results of diagnostic testing such as x-rays, MRI, ECG and blood test results
Whilst we will try to book you with the clinician of your choice, it may not always be possible. All clinicians have full access to your medical history and medication.
When the practice has reached its capacity for appointments on the day, we also have options for you to be seen in our extended access hub up at Cheetham Hill Medical Centre as well as at the GP Hub in North Manchester General Hospital (not A&E!); and if all of the additional access appointment have been taken, then we can signpost to another appropriate service to get you seen by an appropriate partner service.
Urgent appointments
Each day we offer urgent appointments.
These appointments will not necessarily be with the doctor of your choice or a doctor of the gender of your choice.
Please be aware reception staff will be required to obtain a reason for any appointment to ensure the most appropriate service is accessed.
Please call the practice on 0161 721 4865 or attend in person to discuss an urgent appointment.
There are additional appointments available with Cheetham Hill Medical Centre and North Manchester General Hospital as part of an extended access service. For further details on the available services/locations and how to book please speak to Reception staff.
Nursing team appointments
Our practice nurses and healthcare assistants are available by appointment only at the following times:
| Morning | Afternoon | |
| Monday | 08:00 – 13:00 | 14:00 – 18:00 |
| Tuesday | 08:00 – 13:00 | 14:00 – 18:00 |
| Wednesday | 08:00 – 13:00 | 14:00 – 18:00 |
| Thursday | 08:00 – 13:00 | 14:00 – 18:00 |
| Friday | 08:00 – 13:00 | 14:00 – 18:00 |
Online Appointments
There are also access to book appointments for the GP online, and the appointments become available at the same time as the available appointments on the phone. You can access these by registering for online access on either :
Although you can register online, you will only be able to have full access when we are able to verify your information. Please contact the surgery on 0161 721 4865 for any clarification needed.
Requesting an appointment online
Help with medical or admin issues can be requested via AccuRx.
You can login using your NHS app login details although no registration is required to put through requests.
You will receive a confirmation message moments after a successful submission.
You should expect a response from us within 2 working days.
Cancelling or changing the appointment
Please inform the practice as soon as possible if you are unable to attend your appointment.
You can cancel on the NHS app, Patient Access or by calling 0161 721 4865.
Please read the If you fail to attend page for our policy on this matter.
Uncancelled appointments cost a lot of time, money and the ability to see see other patients.
We have over 5300 patients registered at this surgery and we recognise that sometimes getting an appointment may not be easy, which is why we offer various alternatives.
Although we understand that this may be frustrating at times, we do ask that you take into consideration that it is not the fault of the reception staff if there are no appointments left for that day. They can only offer what is available and do their best to assist you.
Thank you for your consideration and cooperation.
Your appointment
However you choose to contact us, we may offer you a consultation:
- by phone
- face to face at the surgery
- on a video call
- by text or email
Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.
If you need help when we are closed
Call 999 in the event of a medical emergency.
This is when someone is seriously ill or injured and their life is at risk.
For non urgent medical help and guidance you can contact NHS 111 online or call 111 from a phone.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Out of hours Telephone Number: 0161 336 5958
Enhanced Access Service is available for Evening and Weekend appointments. These are available at Cheetham Hill Medical Centre and North Manchester General Hospital. For further details on the available services/locations and how to book please speak to Reception staff.
If you need help with your appointment
Please tell us:
- if there’s a specific doctor, nurse or other health professional you would prefer to respond
- if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
- if you need an interpreter
- if you have any other access or communication needs
Home visits
To request a home visit please call the surgery before 10:30.
Home visits are at the discretion of the doctors and are normally for housebound or elderly patients.
Please give as much detail as possible to the reception staff when making the request and ensure you leave a contact telephone number.
You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years